Field Hardware Repair Specialist

Dover Corporation•Bethlehem, PA

3d•Onsite

About The Position

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths. We are #EnergizedByGrowth. DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States. Innovative Controls Systems (ICS) is part of DFS VWS, a leader in the Vehicle Wash Manufacturing industry. SUMMARY: The primary focus of the position is to provide a high level of support to our customers and support technicians. Trouble shooting and resolving problems that are more complex. Furthermore, this position will provide technical training to our technicians and if needed, to our customers. Additional tasks include problem solving, presenting technical information, hardware maintenance, hardware testing and create documentation.

Requirements

Education: Associates degree or equivalent from Two-year College or technical school or equivalent experience.
Experience: Six months or more of directly related customer service experience and/or equivalent in-house training. Previous contact center experience, electrical or mechanical a plus.
Basic understanding of: Networking, Computers (hardware and software), MS Office, navigation of multiple databases and screens, electrically and mechanically inclined.
Other: Good phone skills, outgoing personality, able to display empathy, can articulate well to various personality types.
Working knowledge of MS Office, Fundamental knowledge of MS operating systems, Fundamental knowledge of networking principles, Fundamental understanding of troubleshooting and diagnostic processes.

Responsibilities

Demonstrates advanced essential skills in ICS hardware (Auto Sentry, PDQ Access, Terminals, Digital Signs.)
Research ongoing issues, identify trends, and determine root cause. Escalate fixes to development and vendors.
Repair customer’s products as needed.
Manage Inventory at Highland Shipping Inventory from Highland. Coordinate with Livonia (Production)
Maintain a professional and positive demeanor while in the call center or away on company business. Good communication skills.
Contributes to support team effort by accomplishing related results as needed.
Identifies problem and documents course of action.
Follows schedule set forth by management.
Available to work overtime.
Ability to train others.
All miscellaneous duties delegated by Support Management.

Benefits

Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time of f ; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services.
Eligibility for benefits is governed by applicable plan documents and policies.

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