Hardware Production & Service Lead Technician

DNP Imagingcomm America Corporation•Concord, NC

75d

About The Position

Provides leadership to a group of technicians and parts administrators to meet the quality and production targets of the department. Troubleshoots, documents, and repairs digital imaging systems, related peripherals, and software application installations. Assists the Hardware Production & Service Supervisor in order management, repair reporting, and process improvements.

Requirements

High School Diploma or GED Equivalent
Three or more years in a leadership position.
Thorough knowledge of an ERP system and the necessary functions related to repair, production, and order management.
Three or more years of hardware experience in technical repair, hardware troubleshooting, and/or data analysis and scripting environment.
Functional knowledge of digital imaging systems.
In depth knowledge and demonstrated ability to troubleshoot and repair PC based platforms.
Functional knowledge of PC based hardware platforms including computing devices and components.
Ability to maintain knowledge of changing platforms.
Effective verbal and written communication skills.
Ability to maintain a good working relationship with fellow co-workers.
Strong attention to detail.

Responsibilities

Leads and performs all activities associated with production jobs, demand/capacity planning, inventory kanban, and scheduling.
Promote, drive, and support all applicable safety standards and measures.
Conducts training sessions with new hires, cross-training with pre-existing repair technicians, and external training requests as needed.
Works with the repair team in diagnosing, troubleshooting, and repairing digital imaging hardware and peripherals.
Perform supervisory activities including timecard review and performance coaching.
Assists Customer Service in responding to customer inquiries concerning various aspects of systems operation and problems or issues associated with the digital imaging kiosks and related systems.
Provides technical support and internal training for digital imaging hardware and peripherals.
Maintains the integrity of all aspects of the repair & return process.
Troubleshoots hardware to component level with ability to replace defective components on PC based systems, dye-sublimation printers, digital cameras, etc.
Diagnoses, repairs, inspects and reports status of PC based computer equipment and related digital peripherals.
Assists in repair reporting, documentation, and developing departmental procedures.
Fills in and performs the duties and responsibilities of the Service & Repair Supervisor when necessary.
Reinstalls operating system software and digital imaging application software onto related platforms.
Responsible for repairing and maintaining inventory of field-replacement equipment necessary to fulfill warranty agreement with customers.
Will assist with production activities as needed.
Promote and develop ERP utilization and expertise to support the above functions.
Assist in promoting and maintaining 5S principles and initiatives.
Other duties and responsibilities as needed.