Hardware Technician
About The Position
The Hardware Technician under general direction provides first level support to end users, as well as hands-on desktop repairs, upgrades, and maintenance of systems. Desktop Support Technician is responsible for assisting staff in Corporate Office and remote locations with technical support of desktop computers, maintaining, analyzing, troubleshooting, and repairing computer systems and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Responsible for supporting laptops, desktops, printers and applications in multi-operating system environment deployed throughout the company.
Requirements
- High School Education Required.
- College Coursework Preferred.
- 2+ years' experience in similar role
- Good understanding of TCP/IP Networking and VPN
- Good working knowledge of common office equipment, printers, faxes, projectors, and televisions
- Experience using MS Office Suite of programs
- In-depth understanding in the following:
- Active Directory domain administration
- Windows 10
- VPN
- Remote Desktop
- Office 2011/2013
- Smartphone and iPad device configuration and administration
- Phone System Administration (Phone System Programming, Support Hardware)
- Good oral and written English language communication skills
- Quick learner, strong/effective problem solver.
Responsibilities
- Responsible for performing desktop/laptop repairs and upgrades as necessary.
- Connect remotely and work with users to walk them through the issue.
- Operating system and application upgrades, hardware upgrades or repairs, and installing new systems.
- Technical resource for help desk and PC support and troubleshooting of complex system problems.
- Provide assistance with the creation of new accounts and editing/termination of existing account, distribution lists, resetting passwords, etc.
- Help resolve desktop hardware and software issues
- Network administration: address assignment,
- Respond to support issues via phone, e-mail and virtual log in
- Determine escalation points for specific issues
- Support other office technology, such as televisions, projectors, video conference equipment etc.
- Main point of contact for help with Tablet and iPad issues (i.e. repairs and hardware changes)
- Participate in developing procedures and suggest improvements to existing procedures
- Troubleshooting mobile devices and tablets
- Respond to requests for assistance in person, over the phone, via email, and through an internal trouble ticket system.
- Perform additional duties as required and or requested.
Benefits
- Referral, holiday, and annual bonuses or commission opportunities
- Eligibility for an annual merit-based increase
- Paid Time Off
- Medical, Dental, and Vision Insurance
- Company-paid Short Term and Long Term disability
- Company-paid Life Insurance
- Tuition Reimbursement
- Traditional and Roth 401(k) plans with company matching contributions
- Charitable donation matching programs
- Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
