Hardware Operations Program Manager

Mashgin•San Jose, CA

3d•Hybrid

About The Position

We are seeking an experienced, hands-on, execution-focused Operations Program Manager (OPM) to lead hardware product mass production and serve as the key liaison between Mashgin and contract manufacturers (CMs). This role will own production readiness, quality systems, and execution to ensure successful product launches and sustained manufacturing performance. This is a hybrid remote role where you'd be required to be onsite in San Jose, CA at least 2 times a week.

Requirements

Bachelorâs degree in Engineering, Operations, Supply Chain, or related field
5+ years of experience in hardware operations, manufacturing, QA, or program management
Professional fluency in Mandarin Chinese (written and spoken) is required You must be able to communicate technical specifications and negotiate timelines directly with factory floor leads and overseas suppliers without a translator
Ability to travel (domestic and international) up to 25% to visit manufacturing sites and vendors
Proven experience releasing products into mass production
Strong experience managing contract manufacturers
Deep understanding of NPI, ramp, and manufacturing processes
Experience building or improving QA systems
Comfortable working in a fast-paced startup environment

Nice To Haves

Consumer electronics or hardware startup experience
Familiarity with NPI processes and manufacturing ramp
Experience working closely with Asia-based supply chains

Responsibilities

Owning mass production, quality assurance (QA) and contract manufacturing (CM) management
Leading contract manufacturers through ramp and mass production
Driving build readiness, production schedules, and on-time delivery
Managing yield, capacity planning, and factory performance
Creating and implementing scalable QA processes and quality criteria
Defining inspection standards, acceptance criteria, and production controls
Owning yield improvement and root cause analysis
Driving corrective/preventive actions (CAPA)
Establishing quality metrics that support growth and reliability
Aligning manufacturing strategy with product requirements and business goals
Providing clear, no-surprise updates to leadership
Acting as the escalation point for production and quality issues