Hardware Operations Program Manager

Mashgin • San Jose, CA

19h • $125,000 - $175,000 • Hybrid

About The Position

Mashgin powers the world's best checkout experience for over 40 million users. Customers just place their items on our kiosks and our AI rings up their entire order in less than a second. With Mashgin, lines are now optional. Mashgin's technology powers over 1 billion transactions at your favorite locations, including over half of all US professional sports teams, 4,000 convenience stores, major airports, universities, and more. We’re not just building cutting-edge AI—we’re creating real-world impact and unforgettable experiences. Backed by a well-funded Series B, we’re also one of the rare AI startups that’s already profitable. Our secret? A culture of extreme ownership, autonomy, and customer obsession. At Mashgin, we are building something extraordinary by challenging conventional wisdom. We’ve thrown out the old rules to focus on what truly matters: creating a kickass product that makes people say, 'Wow'. We don’t care about short-term wins; we build systems that stand the test of time. If you thrive in a culture of excellence without compromise and want to see your work have an immediate, remarkable impact, you’re in the right place. Position Summary We are seeking an experienced, hands-on, execution-focused Operations Program Manager (OPM) to lead hardware product mass production and serve as the key liaison between Mashgin and contract manufacturers (CMs). This role will own production readiness, quality systems, and execution to ensure successful product launches and sustained manufacturing performance. This is a hybrid remote role where you'd be required to be onsite in San Jose, CA at least 2 times a week.

Requirements

• Bachelor’s degree in Engineering, Operations, Supply Chain, or related field
• 5+ years of experience in hardware operations, manufacturing, QA, or program management
• Professional fluency in Mandarin Chinese (written and spoken) is required. You must be able to communicate technical specifications and negotiate timelines directly with factory floor leads and overseas suppliers without a translator
• Ability to travel (domestic and international) up to 25% to visit manufacturing sites and vendors
• Proven experience releasing products into mass production
• Strong experience managing contract manufacturers
• Deep understanding of NPI, ramp, and manufacturing processes
• Experience building or improving QA systems
• Comfortable working in a fast-paced startup environment

Nice To Haves

• Consumer electronics or hardware startup experience
• Familiarity with NPI processes and manufacturing ramp
• Experience working closely with Asia-based supply chains
• Proven ability to use AI tools to design and implement automation systems that eliminate manual work, streamline operations, and increase manufacturing and quality execution efficiency

Responsibilities

• Owning mass production, quality assurance (QA) and contract manufacturing (CM) management
• Leading contract manufacturers through ramp and mass production
• Driving build readiness, production schedules, and on-time delivery
• Managing yield, capacity planning, and factory performance
• Creating and implementing scalable QA processes and quality criteria
• Defining inspection standards, acceptance criteria, and production controls
• Owning yield improvement and root cause analysis
• Driving corrective/preventive actions (CAPA)
• Establishing quality metrics that support growth and reliability
• Aligning manufacturing strategy with product requirements and business goals
• Providing clear, no-surprise updates to leadership
• Acting as the escalation point for production and quality issues

Benefits

• An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries
• Excellent health, dental and vision insurance for you and your dependents
• 401k plan
• Flexible PTO policy
• Catered lunch in office with fully stocked snacks and beverages
• Pet insurance for your fur babies
• Voluntary life insurance plan
• Competitive salary and options in a small, rapidly scaling company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level