Hard Services Manager

JLL•Hillsboro, OR

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Hard Services Manager - JLL What this job involves - The Hard Services Manager is responsible for maintaining, repairing, and improving the physical infrastructure of JLL-managed facilities. This role combines hands-on technical expertise with vendor management and customer service excellence. The Hard Services Manager performs and oversees maintenance activities, coordinates vendor-delivered services, and ensures that building systems operate safely, efficiently, and in compliance with all standards. Success in this position requires strong problem-solving skills, the ability to troubleshoot and repair a variety of mechanical, electrical, and plumbing issues, and a commitment to delivering a positive experience for clients, occupants, and stakeholders

Requirements

Associate degree or vocational trade certificate, or equivalent, in electrical, plumbing, HVAC, or a related technical field.
4+ years of experience in general building repair, maintenance, and facilities operations.
Demonstrated proficiency in basic plumbing, electrical, and general maintenance work.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities, with the capability to prioritize work under time constraints.
Proven customer service orientation and professionalism.

Nice To Haves

Experience working in GxP (Good Practice) or other regulated facility environments.
Possession of a professional trade license (e.g., electrical, HVAC, or plumbing).
Completion of additional technical training courses or certifications related to building systems, safety compliance, or environmental management.

Responsibilities

Perform repair, maintenance, and replacement of building infrastructure including structural, plumbing, mechanical, and physical systems
Maintain and repair building components such as locks, doors, furniture, toilets, sinks, drains, and water heaters
Complete general handyman tasks and move/install office furniture, machinery, and equipment as needed
Prepare maintenance reports, maintain inventories, and keep accurate records of materials and supplies
Conduct regular facility walkthroughs to identify deficiencies and generate work orders
Manage and monitor work quality of outside vendors, contractors, and JLL personnel to ensure compliance with service standards
Perform safety assessments and maintain comprehensive documentation for building systems and service requests
Respond to customer service requests promptly while following all safety procedures and maintaining a clean work environment
Comply with hazardous materials policies and participate in ongoing safety, technical, and operational training
Demonstrate flexibility across maintenance responsibilities while fostering teamwork and completing other assigned duties

Benefits

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

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