Guest Services

High Hampton•High Hampton, NC

1d•Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Do you love making people feel at home? We are seeking friendly, welcoming attendants to join our legendary guest services team. This critical, first-impression position earns competitive pay, exciting benefits, and rewarding travel and dining perks. Ideal candidates will be well-spoken, polite problem solvers who demonstrate a passion for pleasing others and an interest in building a meaningful career with a hospitality leader. This is a seasonal position from May through November, with the potential for continued, year-round employment based on performance and business needs. Pay Range: $15.00–$18.00 per hour. Starting compensation will be determined based on experience, skills, and other job-related factors. High Hampton, listed on the National Register of Historic Places, has inspired residents and guests to connect with nature and each other for 96 years. Amenities at this 3,600-foot elevation, 1,400-acre property include a myriad of seasonal events, a scenic mountain golf course redesigned by Tom Fazio, five tennis courts, 15-miles of hiking trails, a 35-acre private lake for swimming, boating, fishing and other water-related activities and top-notch high-country cuisine. From ensuring our guests have a memorable stay to providing renowned cuisine, High Hampton provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. High Hampton is an Equal Opportunity Employer.

Requirements

High school diploma or equivalent
Hospitality experience required
Must have a valid driver's license
Must be able to communicate effectively with guests, team members, and managers
Basic knowledge and understanding of math
Must be able to remain calm under pressure
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

Responsibilities

Strong self-motivator and ability to motivate others
Review daily traces to determine guest needs.
Maintain a calm & courteous attitude to ensure guest satisfaction
Ability to effectively communicate accurate information to guests and other team members
Escort guests to their rooms with a proper and accurate tour
Observe the property for cleanliness, and all is in order
Assist with vehicles, parking, and pulling around
Prepare all reports for the guest service team.
Ensures that meeting rooms are set up for group use
Assists with cooking school & special event set up
Maintains bikes, bike racks, and golf cart inventories
Completes daily rounds to ensure a 5-star appearance
Meets and exceeds all guest requests
Check-ins and check-outs, including luggage delivery and removal
Maintains fireplaces and the appearance of the pool
Prepares meeting areas when groups are scheduled and any other special activities
Set up/ takedown of outdoor functions
Sweep and cobweb the outdoor common areas of the property
Flexibility with scheduling for weekends and holidays
Have excellent knowledge of the property and all the activities it has to offer
Follow instructions from your direct supervisor
Knowledge of MS Office
Assists guests with questions
Greets guests upon arrival
Provides safe transportation for on the property or off-property activities
Assists with the cooking school and special event setup
Assist all other departments to meet the guest's needs
Be familiar with all of the company’s past, present & future.
Comply with all company policies and procedures.
Regular and consistent attendance is required to perform the essential functions of this position.
Work well with other Team Members, Managers, and interact with our guests.