Guest Services
About The Position
Under the direct supervision of the Office Lead Supervisor: Greet all incoming visitors and clients, directing them to the appropriate staff or activities. Answers incoming telephone calls, screens, and determines the purpose of callers, and forwards calls to appropriate personnel or department. Takes messages, emails, or transfers calls to voice mail when appropriate personnel is unavailable. Answers questions about the organization and provides callers with address, directions, and another program information. Assist with LCP events or community activities, MPR equipment, kitchen equipment, A/C, unlocking storage doors, answering questions regarding events dates, applications, event deposits, and receipts to client and finance department. Maintaining the rules and regulations of the facility as written in event host contracts with hosts/guests. Maintaining COVID safety protocols and policies that require sanitizing heavy traffic areas when needed. Ensuring the safety of Liberty Community Plaza building and property. Communicating with event hosts on any required updates throughout their event and answering any questions that may arise. Be well versed in all emergency protocols and essential building contacts. Assist Community Partnerships and Administrative Department with certain aspects of room reservations at Liberty Community Plaza as directed which include but are not limited to: receptionist duties, answering inquiry questions, community class information, giving facility tours, applications and supplemental documentation, follow-up with clients, confirming reservations, maintaining the upkeep of equipment, coordinating cleaning schedule, incident reports, supervise events, and archive all reservations & communications. Act as a support and provide weekly updates and overviews of events and room reservations. Act as a liaison of HYC/LCP to community members, organizations, and county departments. Act as an ambassador of HYC/LCP and all programs, community resources, and events put on by the agency.
Requirements
- Bilingual in English and Spanish.
- Flexible with schedule, work evenings and work on Saturdays
- Ability to effectively work with people of diverse backgrounds.
- Ability to clearly communicate information and instructions verbally and in a written form.
- Ability to pass a background check, TB, and criminal clearance.
- Valid California drivers license, current auto insurance, and a good driving record.
Nice To Haves
- Knowledge of general office procedures and operations.
- Knowledge of computers and Microsoft/Excel/Outlook program applications.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made, if requested, to enable individuals with disabilities to perform the essential functions.
Responsibilities
- Greet all incoming visitors and clients, directing them to the appropriate staff or activities.
- Answers incoming telephone calls, screens, and determines the purpose of callers, and forwards calls to appropriate personnel or department.
- Takes messages, emails, or transfers calls to voice mail when appropriate personnel is unavailable.
- Answers questions about the organization and provides callers with address, directions, and another program information.
- Assist with LCP events or community activities, MPR equipment, kitchen equipment, A/C, unlocking storage doors, answering questions regarding events dates, applications, event deposits, and receipts to client and finance department.
- Maintaining the rules and regulations of the facility as written in event host contracts with hosts/guests.
- Maintaining COVID safety protocols and policies that require sanitizing heavy traffic areas when needed.
- Ensuring the safety of Liberty Community Plaza building and property.
- Communicating with event hosts on any required updates throughout their event and answering any questions that may arise.
- Be well versed in all emergency protocols and essential building contacts.
- Assist Community Partnerships and Administrative Department with certain aspects of room reservations at Liberty Community Plaza as directed which include but are not limited to: receptionist duties, answering inquiry questions, community class information, giving facility tours, applications and supplemental documentation, follow-up with clients, confirming reservations, maintaining the upkeep of equipment, coordinating cleaning schedule, incident reports, supervise events, and archive all reservations & communications.
- Act as a support and provide weekly updates and overviews of events and room reservations.
- Act as a liaison of HYC/LCP to community members, organizations, and county departments.
- Act as an ambassador of HYC/LCP and all programs, community resources, and events put on by the agency.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
