Guest Services Usher ( Seasonal, Part time)
About The Position
Lincoln Park Zoo inspires communities to create environments where wildlife will thrive in our urbanizing world. The zoo is a leader in local and global conservation, animal care and welfare, learning, and science. A historic Chicago landmark founded in 1868, the not-for-profit Lincoln Park Zoo, is a privately-managed, member-supported organization and is free and open 365 days a year. Visit us at lpzoo.org. Provide professional and courteous service to guests while performing zoo admissions, operating attractions, parking lot traffic control and assisting with special events.
Requirements
- Organized and detail oriented with the ability work in a fast-paced environment. Capable of handling multiple tasks simultaneously.
- Proficient in presenting a pleasant, service-orientated persona. Skilled in effectively resolving difficult guest service matters.
- Able to exercise sound judgment in emergency situations and respond with appropriate action.
- Well-developed interpersonal skills. Ability to get along with diverse groups and interact courteously and respectfully with supervisors, fellow employees, volunteers, and general public.
- Excellent communication skills. Ability to express oneself clearly and effectively.
- Ability to work independently and within a team.
- Ability to represent Lincoln Park Zoo in a professional manner at all times.
- Ability to be flexible and adaptable to position demands and changes.
- High School Degree or GED preferred.
- Must be at least 17 years of age.
Responsibilities
- Maintain an enthusiastic and welcoming demeanor when working at the zoo
- Welcome guests at zoo entrances and or buildings and track guest attendance as needed. Troubleshoot and provide guest service recovery relating to any issues and provide expert service.
- Properly operate equipment and attractions as trained such as the carousel and train. Other attractions as assigned.
- Fulfil cashier positions as assigned. Will be held accountable for all revenue received.
- Fulfill usher positions by greeting and checking in attendees of various events as assigned.
- Fulfill parking lot attendant positions to assist with traffic control and complete transactions at exit paystations.
- Maintain order and tidiness of the work area which includes cleaning duties and keeping work areas stocked with appropriate supplies.
- Assist in providing daily on-site support to various locations/positions as requested.
- Adhere to the dress code.
Benefits
- Free admission to many other Chicago cultural institutions
- Free on-site parking anytime with access to Lincoln Park, Lakeshore Trail, and North Avenue Beach
- Discounts on event tickets (free admission to select events), attractions, dining, and retail at the zoo
- Quarterly staff mingle events and “LPZooU” training and educational sessions about the zoo, wildlife, ecology, and related subjects
- A working environment with green spaces and regularly available visits with wildlife!
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
