Guest Services Team

DAYTON HISTORY•Dayton, OH

10d•$11 - $12•Onsite

About The Position

This position exists to welcome, assist, and serve guests visiting Carillon Historical Park through admissions, retail, and food and beverage (concession) operations in a timely and accurate manner. While flexibility and cross-training is valued, special interest in one or more of the following is permitted: admissions, retail, and concessions.

Requirements

Familiarity with POS systems and the ability to learn new technologies
Outstanding communication and customer service skills
Strong attention to detail
Effective team member
Ability to multi-task
Cheerful and friendly personality
Ability to stay calm and efficient in stressful circumstances and large crowds
Available to work a flexible schedule including weekends and seasonal evening hours
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees in the organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
knowledge of word processing software (specifically Word).
Should also have the ability to learn inventory software and point of sale systems.

Responsibilities

Greet guests, answer questions, sell admission tickets, and accurately take and fulfill concession orders
Upsell specialty tours and museum memberships
Assist guests shopping in the Museum Store and ring up sales
Assist in maintaining store displays and stock rooms
Assist in keeping work areas clean at all times
Complete tasks and duties quickly and efficiently
Accurately operate POS system and count money
Accurately enter membership and reservation details in to POS system
Answer phones with politeness and confidence
Build rapport with guests to create a positive atmosphere
Assist in store inventory and cleaning days
Assist where needed for all festivals and special events
Assist in cleaning card printers and performing other maintenance tasks
Assist in set up and tear down of pop-up shops and cafés
Assist in cleaning and maintaining café areas
Additional duties as assigned by management