Guest Services Team Member: Seasonal Position

Museum of Science and Industry (MOSI) • Tampa, FL

26d • $14 • Onsite

About The Position

The Guest Services Team Member provides outstanding customer service to all MOSI guests. Primary responsibilities include selling memberships, daily admission and experience tickets; operation of Virtual Reality Simulator and MOSI's Sky Trail Ropes Course.

Requirements

• High School diploma or equivalent.
• Excellent customer service skills.
• Ability to handle/adapt to a fast-paced working environment.
• Ability to handle stressful situations while maintaining a positive attitude.
• Ability to handle cash transactions accurately.
• Ability to manually operate a cash register, computer keyboard and/or mouse.
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive motions; such as walking up and down stairs.
• Physical ability/comfort to work heights up to 36ft above the ground.
• Physical ability to move about the Ropes Course and its elements.
• Physical ability to work in outdoor/indoor environments.
• Flexible schedule including holidays and weekends

Nice To Haves

• Customer Service and/or cash handling experience preferred.
• No prior Ropes Course or Virtual Reality experience needed; but preferred.

Responsibilities

• Supports MOSI's mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the future.
• Provides guests with outstanding customer service.
• Greet and direct guests, sell tickets for daily admission, experience, and special events tickets, promote annual memberships.
• Enforces all policies and procedures politely and diplomatically.
• Accurately handles payment transactions through use of a cash register and/or computer adhering to cash handling guidelines.
• Facilitates, navigates, and supervisors guests through Sky Trail Ropes Course activities, enforcing safety regulations throughout their experience.
• Assists guests on Virtual Reality Simulator ensuring a safe and fun experience.
• Monitors proper use of all equipment ensuring safety procedures are followed at all times.
• Completes routine sanitation and safety checks procedures for Virtual Reality Simulator, Sky Trail Ropes Course, and SciLinx Miniature Golf Course.
• Promotes, sells, and helps maintain MOSI's Marketplace.
• Provides general guest service including guiding/interpreting, day planning, payment transactions, rentals of wheelchairs/stroller, etc.
• Maintains cleanliness and organization of assigned workstation.
• Usher guests into the planetarium ensuring smooth show transitions and exceptional visitor experience.

Benefits

• MOSI Membership
• Complimentary annual family membership
• Local Memberships
• Complimentary annual family membership to Florida Aquarium, Glazier Children's Museum, and ZooTampa at Lowry Park
• Attraction Share
• MOSI participates in the program through the Florida Attraction Association which allows MOSI employees and their guests (up to 3) entrance free of charge or at a considerable discount, to the top attractions in Florida. More information is available: https://attractionshare.showare.com/
• MOSI is open 363 days a year. Employee may be required to work some special events which may fall on holidays, evenings, and/or weekends.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED