Guest Services Supervisor

BallenIsles Country ClubVallejo, CA
6h$18 - $20

About The Position

Hiddenbrooke Golf Club is excited to announce the exceptional career opportunity of Guest Services Supervisor. Qualified candidates will thrive in creating a positive experience by assisting guests and members with outside services. Provides guidance to other Guest Services associates.   Compensation: $17.90 - $19.90 per hour BOE

Requirements

  • High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
  • Must have a valid Driver’s License.

Responsibilities

  • Works with the Tournament Coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events.
  • Greets golfers at bag drop and unloads their golf bags from their carts.
  • Maintains accurate records of golfers renting clubs, service the customer who is renting golf clubs, and clean rental clubs upon return.
  • Ensures the overall upkeep of the clubhouse, cart storage area and parking lot. Shares responsibility of cleaning golf shops, restrooms, and patio area.
  • Inventories and controls all guest supplies.
  • Assists in monitoring and policing all player service activity and etiquette.  Assists in educating players regarding course policy, current cart policy, and speed of play.
  • Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.
  • Prepares golf carts for play following the standards of Troon Golf.  Ensures proper staging of golf carts during the day.
  • Assists players by changing golf spikes and cleaning golf clubs.
  • Performs range maintenance such as presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.
  • May assist with food and beverage activities.
  • May direct start of play.
  • Assists the department manager in interviewing, training, planning, assigning, and directing work.  Make recommendations when hiring, evaluating performance, rewarding, and disciplining associates.  Addresses complaints and resolves problems.
  • Assists in the coordination of department members that may include, but is not limited to: Guest Services Attendants, Starters.
  • Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
  • Assists manager in communicating any changes or new policies and procedures to the department.
  • Incorporates safe work practices in job performance.
  • Performs other duties as required.
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