Guest Services Supervisor

Boyne Resorts•Harbor Springs, MI

About The Position

The Highlands is seeking a Guest Services Supervisor to join our team. In this role, you will oversee daily operations of the guest services team, including service attendants, pool attendants, shuttle drivers, ski valets, and snow removal staff. You will actively engage with guests, coordinate communication across departments, and ensure your team delivers exceptional service. This is a full-time, year-round position offering flexible scheduling, PTO/sick time, health insurance, and additional benefits. Employee Perks: Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family. Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts. Dining Discounts – Receive 25% off at Boyne restaurants. Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts. Free Water Park Passes – Access to Avalanche Bay Water Park. Lodging Discounts – Special rates for friends and family. Tuition Reimbursement – Support for continuing education. Housing Availability – First-come, first-served team member housing. Health Insurance – Available for Full-Time Year-Round Team Members. AllyHealth – Access to health services for all employees. Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands Our Core Values: LEADS by Serving At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest. Long-Term Thinking Excellence in Execution Attitude is Everything Develop Create People Serve our team members first so they can, in turn, serve our guests and community

Requirements

High School Diploma or GED required
Valid driver’s license
Ability to lift up to 25 lbs and stand/walk for extended periods
Previous customer service or hospitality experience required
Strong leadership, communication, and organizational skills
Ability to multitask and problem-solve in a fast-paced environment
Flexible availability, including evenings, weekends, and holidays

Nice To Haves

Supervisory or leadership experience preferred

Responsibilities

Provide exceptional guest service by responding to requests promptly, efficiently, and courteously throughout the guest’s stay
Supervise and support guest service team members across multiple functions
Maintain knowledge of resort property, guest accommodations, local attractions, and events
Assist with luggage handling and ensure timely, professional service
Answer phone calls using proper procedures and guest service standards
Ensure cleanliness and organization of bell carts, entrance areas, and workspaces
Provide clear directions and recommendations for local dining, activities, and attractions
Communicate daily updates, resort events, and important information to staff
Coordinate golf shuttle scheduling and transportation logistics
Maintain strong working relationships with other departments and assist as needed
Support hiring, training, and scheduling of team members in collaboration with management
Follow all safety policies and procedures

Benefits

Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
Dining Discounts – Receive 25% off at Boyne restaurants.
Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
Free Water Park Passes – Access to Avalanche Bay Water Park.
Lodging Discounts – Special rates for friends and family.
Tuition Reimbursement – Support for continuing education.
Housing Availability – First-come, first-served team member housing.
Health Insurance – Available for Full-Time Year-Round Team Members.
AllyHealth – Access to health services for all employees.