Guest Services Supervisor

Tennessee Performing Arts Center Management Corp • Nashville, TN

2d

About The Position

The Guest Services Supervisor supports the front of house operations in all activities needed to provide a positive customer experience and to ensure patron safety. Working closely across TPAC departments and with external entities, this position manages our front of house team that is positive, engaging, contemporary, supportive of the arts community, and representative of TPAC’s core values.

Requirements

• Shift availability of 3-4 shifts a week. Shifts on average are 5 hours.
• Flexible scheduling options are also available, day shifts, night and weekends are available
• Strong verbal communication and leadership skills.
• Excellent customer service skills.
• Solid working computer knowledge of standard computer applications including MS Word, Excel, & Outlook.
• Personal email/computer access for scheduling.
• Supervisory experience

Nice To Haves

• Customer service and/or venue experience with positive attitude and the ability to thrive in a fast-paced environment.
• Ability to manage crowds and remain calm in stressful situations.
• Previous Venue Security experience
• Bilingual
• Enjoys working with the public

Responsibilities

• Supervise Usher & Volunteer teams for assigned theater performances to create a memorable, safe, and engaging environment for guests, staff, and TPAC Management.
• Working with the Guest Services Department to maintain a safe, inclusive, welcoming, and positive work experience for both the Ushers & Volunteers.
• Inspect and ensure that all theater pre-checks are complete, and report concerns to department and/or venue management.
• Responsible for opening and closing Theater spaces, including public address announcements and ensures that venue procedures are enforced.
• Ensures proper inventory, use, and maintenance of department equipment (Ticket Scanners, Radios, etc.) for event shifts and staff.
• Communicate with various Event Operations Teams on opening of the theater, event timing along with any concerns that would affect the show.
• Listen to guest inquiries and resolve any issues in a helpful, respectful, responsive, and professional manner. Report various audience issues to the Guest Services Manager on Duty.
• Supports Guest Services Management & TPAC’s Accessible Services Team.
• Assist Guest Services Manager and Security and Safety Manager with leading theater evacuations as needed.
• Attend to guest injuries – both life threatening and non-life threatening.
• Support the Guest Services Team by working as Department Manager on Duty for certain performances.
• Creating and maintaining an electronic Guest Services report for the event, emailing report post event to appropriate parties.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees