Guest Services Supervisor

Suntex Marina Investors, LLC • Portsmouth, VA

1d

About The Position

The Guest Services Supervisor is responsible for inspiring, developing, and motivating the guest services team, driving sales, driving rentals, slip sales, cash management and inventory management, and setting world class customer service standards. The purpose of this role is to help the front-line operations of multiple service marina including fuel dock, pump out, and arriving/departing boats. The Guest Services Supervisor complies with all company policies, procedures, and legal compliance. The Guest Services Supervisor inspires the team to work together, create an atmosphere of fun, while exceeding our customer’s expectations.

Requirements

• Bachelor’s Degree preferred
• Excellent interpersonal and outstanding communication skills
• Very organized and detail oriented
• Proficient in Microsoft Office products
• Must be able to independently lift, carry, push, and pull up to thirty (30) pounds
• Must be able to swim or be willing to wear a personal flotation device in instances of emergency
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally
• Must be able to work flexible hours based on the needs of the property to include weekends and holidays as needed.

Responsibilities

• Assist with directing the Guest Services team operations under the supervisor of the General Manager or the Guest Services Manager, ensuring the team provides world class customer service.
• Facilitate training for the Guest Services team so they can successfully promote sales, rentals and understand the Suntex Marinas expectation for world class customer service.
• Ensures marina customers are satisfied with services provided.
• Ensure that our rental fleet and water sports equipment are clean, in perfect working order, giving our guests the best experience on the water

What This Job Offers

• Job Type: Full-time
• Career Level: Manager