Guest Services Supervisor

Bartell Hotels, a CALP • San Diego, CA

4h

About The Position

To assist in supervising the operations of the Front Desk, to include the performance or Guest Service Agents and Bell staff, ensuring all are executing in a pleasant, professional and efficient manner, contributing to an overall positive guest experience.

Responsibilities

• Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
• Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
• Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
• Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
• Take the initiative to greet guests in a friendly and warm manner.
• Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
• Owns a problem when confronted with one
• Handles difficult situations effectively
• May drive company vehicle to transport hotel guests to Airport and/or local attractions
• Other duties may be assigned as needed

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees