Guest Services Supervisor

IHM Outdoors•Chula Vista, CA

About The Position

As our Guest Services Supervisor, you will oversee the front office activities, including handling routine office work and administrative responsibilities of the resort. You are also responsible for supervising individual guest services team members. This position requires flexible scheduling availability.

Requirements

Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet
Ability to provide data entry in a timely manner
Excellent written and verbal communication skills Good problem-solving and leadership skills
Strong customer service skills
2 years of administrative experience is preferred
6 months of previous supervisory experience is preferred Resort office experience is a plus

Nice To Haves

Resort office experience is a plus

Responsibilities

Coordinate team member selection and development and ensures team members comply with appropriate policies and procedures
Organize and prioritize the work schedules of the front desk team to ensure adequate coverage is available at all times
Handle and resolve guest complaints, inquiries, and issues in a timely and professional manner
Field resort comments, suggestions, and complaints to the General Resort Manager
Make collection calls for site rental payments as directed
Submit bad debt files to collections
Ensure guests receive the highest levels of service consistent with Island's customer service philosophy
Perform general administrative duties such as answering phones, typing, copying, faxing, and filing
Complete and maintain resort records, reports, and files
Ensure office supplies are sufficiently stocked and prepare supply orders as needed
Refer all sales prospects to the Resort Manager and/or Sales Manager and enters the prospect information in a timely manner

Benefits

Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Incentive based bonus program
Free room nights at our properties and employee discounts within your brand
Discounts for friends and family within your brand
Team Member recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations