Guest Services Staff | Part-Time | Addition Financial Arena
About The Position
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Overview Guest Services Staff are the primary contact with the guests at the facility. Employees are required to have knowledge of the building and its services, and also to provide a safe and enjoyable environment for the guests. Employees will fill ticket taker, usher, guest services, and greeter positions. This role pays an hourly rate of $14.00 Benefits for part-time roles: 401(k) savings plan and 401(k) matching. This role will reamin open until April 17th 2026
Requirements
- Must be 18 years or older
- Must have reliable transportation
- Must be available for at least ½ of all events occurring within each month, year round
- Experience in customer service
- Ability to manage high stress situations and remain flexible
- Able to be on feet for long periods of time
- Able to work a variety of events including children’s shows, theatre performances, and loud concerts
- Must have a pleasant and outgoing personality
- Must be friendly, courteous and polite with a positive attitude
- Must be able to adhere to all company policies and procedures
- Must be able to pass a criminal background check
Nice To Haves
- Previous experience as an usher or ticket taker are a plus
- High School Diploma (or GED) preferred
- Bilingual skills are a plus
- First aid or CPR trained
- Ability to work holidays (ie. Thanksgiving, Christmas, Hanukkah, New Years, Easter, etc.)
Responsibilities
- Be familiar with ticketing, seating locations, procedures and building policies
- Able to handle large groups of guests
- Maintain control of your assigned sections or area
- Anticipate and correct any trouble situations in your area
- Know general building information and locations of various amenities
- Ensure areas are safe for patrons and staff
- Monitor alcohol consumption and related issues
- Provide exceptional customer service to all patrons
- Occasionally assist with breakdown after events
- Perform other duties as assigned
Benefits
- 401(k) savings plan
- 401(k) matching
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
