Guest Services Representative

Ste. Michelle Wine Estates

15d • $17 - $20 • Onsite

About The Position

A part-time Guest Services Representative job in Woodinville, WA is available at
Chateau Ste. Michelle.  As a Guest Services Representative, you set the tone for
the winery experience and will ensure that every guest feels a positive and
genuine connection with the winery.  All guests should be greeted in a gracious,
friendly, welcoming manner and this role must maintain an accommodating attitude
as a representative of the company.

This is a part-time, hourly role that is eligible for tips.  Evening and weekend
availability is required.

Ste. Michelle Wine Estates is the largest wine company in the Pacific Northwest,
and among the largest premium wine companies in the U.S, with roots dating back
to 1933. Throughout our 90+ year history, what has remained constant is our
unwavering commitment to quality, service to our customers, and connection with
our community. We are proud that our award-winning wines farmed in Oregon and
Washington are an expression of all the best things about the Pacific Northwest
— the spirit of people, the abundance of the land, and the excellence-driven
culture. Our distinctive portfolio of wines, including Chateau Ste. Michelle, 14
Hands, Columbia Crest, Erath, A to Z Wineworks, REX HILL, Intrinsic, Liquid
Light, Northstar, and Spring Valley Vineyard, are enjoyed across the U.S. and
distributed in over 100 countries.

Requirements

• Must be at least 21 years of age with a high school diploma or equivalent.
• MAST 12 Class Permit and Food Handler's Permit required.
• Cash register experience preferred with proficiency in Point of Sales (POS) systems.
• Customer service experience required (retail/hospitality preferred).
• Strong communication skills, customer service skills, sales skills and the ability to prioritize while handling multiple tasks is required.
• Ability to work in a fast-paced, changing environment as part of a team.
• Must be flexible and available to work varied hours.
• History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

Responsibilities

• Greet all arriving and departing guests warmly to create a positive first and last impression.
• Provide accurate information about the company/winery to visiting guests, as well as over the phone.
• Share precise details about our wine club and mailing lists while encouraging guests to sign up.
• Handle cash, credit or check transactions for customers.
• Operate POS/registers to sell wine, merchandise, wine club memberships and to collect wine tasting fees.
• Wine shop line/crowd control.
• General housekeeping duties to ensure the appearance and cleanliness of the tasting room are up to or exceed standards.
• Assist with all elements of winery and private event set up, execution, and break-down as instructed by the tasting room management team.
• Support management with the effective, tactful, and professional enforcement of various winery policies regarding guest use of the facility.
• Various opening, closing and mid-shift duties.
• Perform any other duties requested by the tasting room management team.

Benefits

• Health Care Coverage including medical, dental, vision & prescription – eligible on date of hire for full-time employees
• Paid Vacation & Holidays
• 401(k) with Employer Match and Supplemental Contribution
• Employee Wine Discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED