AYS Guest Service Rep

At Your ServiceChicago, IL
just now$18Onsite

About The Position

Provide each guest with a safe, comfortable, and enjoyable environment to view events at the Guaranteed Rate Field through knowledge of available guest services and facility familiarization.

Requirements

  • Ability to follow direction
  • Consistent high level of customer service in a fast-paced environment
  • Approachable, friendly, and articulate
  • Self-motivator with a positive attitude
  • Ability to work effectively on a team
  • Ability to adhere to scheduling methods and procedures
  • Punctual, proactive, and accountable
  • Ability to work Outdoors
  • Must be 16 years of age or older
  • Must be available to work evening and weekend hours. Report time typically begin at 4:30pm on weekdays and can be any time on Saturdays and Sundays
  • Must be able to stand and walk for a minimum of 5 hours
  • Must be punctual and able to comply with attendance standards
  • Must be willing and able to comply with all grooming and uniform standards. Extreme hair color, extreme facial piercings, and facial or offensive tattoos are not allowed

Responsibilities

  • Maintain a fun, friendly, and safe environment in assigned sections
  • Greet guests as they enter the arena with a smile
  • Deliver outstanding customer service under a variety of circumstances
  • Assist guests with disabilities, providing a wheelchair escort as requested
  • Maintain a pleasant, friendly, and professional demeanor with guests and coworkers
  • Operate ticket scanners and ensure all guests have proper tickets or credentials
  • Provide accurate information and directions to the various areas in the facility
  • Operate elevators and escalators in a safe manner and ensure that only guests with proper tickets are allowed access to particular levels
  • Document incidents and notify supervisors regarding issues that may require further attention
  • Additional duties as assigned
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