GUEST SERVICE REP
About The Position
Located on the Mississippi River, on the site of the former Learned’s Mill that operated from 1828 until 1962, Magnolia Bluffs Casino now calls this historic land home. The casino originally opened in 2012 and is currently owned and operated by Saratoga Casino Holdings, LLC. With numerous slot machines and ample table games such as poker, blackjack, roulette and craps as well as delicious dining options, we offer a guest experience unparalleled to others. In addition to our boasting casino, we operate a beautiful hotel with the areas only saltwater pool! We are now looking to expand our team as we continue to provide the city of Natchez with the best customer service and gaming experience possible! Our current opening is for a Guest Service Representative. This position will report directly to the Guest Services Assistant Manager and will be responsible for:
Requirements
- High School Diploma or Equivalent Preferred
- One (1) to three (3) years in Marketing and/or Public Relations, PC/Computer knowledge preferred.
- Excellent verbal and communication skills.
- Able to lift and carry 30 lbs. occasionally.
- Able to stand and walk 6-8 hours.
Responsibilities
- Responsible for generating a positive and friendly atmosphere with all guests by assisting guests when called upon and generally creating a relationship of goodwill.
- Adhere to established company and departmental procedures, guidelines, and policies.
- Maintain established company and departmental hygiene and appearance standards through well groomed, neat, and professional manner.
- Working knowledge of computer player rating system.
- Handles customer concerns and reports all incidents to the Guest Service Assistant Manager.
- Checks guests' ratings through player rating system.
- Promotes outstanding customer relations.
- Knowledgeable of all activities and amenities of Magnolia Bluffs Casino.
- Interfaces daily with personnel from various departments.
- Responsible for maintaining accurate records and account maintenance.
- Ability to control and execute accurately all transactions.
- Acts with discretion and maintains confidentiality in handling of sensitive information.
- Side work duties completed as assigned in an efficient, accurate, and timely manner.
- Maintain a clean and organized workstation and environment.
- Assist with promotions and events.
- Responsible for accurate handling and procedures of cash/free play throughout shift.
- Performs all other duties as assigned.
- Promotes outstanding customer relations
Benefits
- Company Paid Medical Insurance with buy up options for dependents and coverage levels.
- Affordable Dental & Vision Insurance
- Company Paid Life Insurance
- Wide Variety of Voluntary Insurance Options
- Retirement Options
- Employee Assistance Program
- Unlimited Access to National and Local Discounts
- Employee Dining Discount
- Robust Employee Recognition Program
- Health & Wellness Program
- Growth Opportunities
- PTO Schedules That Promote Work/Life Balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
