Seas Guest Service Rep

City of Grand Junction•Grand Junction, CO

2d•$16

About The Position

Guest Service Representatives are the smiling faces at the front desk of Grand Junction Parks and Recreation’s aquatic facilities! Responsible for collecting fees, completing registrations and membership sales, and answering guest questions, our Guest Services Representatives provide excellent customer service through friendliness, knowledge, ability, and responsiveness. Position hours vary and may include mornings, nights, holidays, and weekends. These positions are available for summer (mid-May – Labor Day) at Lincoln Park - Moyer Pool, Orchard Mesa Community Center Pool, and Palisade Community Pool. A portion of the seasonal staff works year-round at Orchard Mesa Community Center Pool. Summer employment does not guarantee off-season employment. Applications for most positions will be accepted through April 8; however, early submission is recommended. Interviews for summer Aquatics positions start in late January. Contact Toby at 970-254-3869 or [email protected] for all questions related to aquatic positions. Our aquatics team provides aquatic safety for three of the Grand Junction area’s premier aquatic facilities (Lincoln Park-Moyer Pool, Orchard Mesa Community Center Pool, and Palisade Community Pool). Make a difference in your community by working in a fun, friendly atmosphere! At the City of Grand Junction, we lead the way with continuous improvement, collaborative partnerships, and exemplary service. Our core values are demonstrated by our willingness to challenge the status quo, ability to work together using all areas of expertise to achieve a common goal, and commitment to fulfilling the needs of our community through thoughtful interactions.

Requirements

Be 15 years of age or older.
Applicants must be able to successfully pass a drug screen, background check, and, if required for the specific position, a physical examination.
Able to work independently with minimal direction.
Must have general computer and cash handling practices. Beginner-level proficiency with Microsoft Word and Excel is desired.
Work well with people, treating everyone with respect and building trust.
Take appropriate initiative.
Timely follow-through on commitments.
Deliver high-quality work performance.
Project and maintain a consistently positive image.
Work well as a team member in all interactions.
Provide consistent high-quality service.
Always put safety first.
Able to work a flexible schedule where shifts may be assigned opening, closing, or weekends, depending on the needs of the facility.

Responsibilities

Calculate admission fees, receive monies from patrons, and provide change and count patrons for attendance information.
Function as part of the facility's emergency response.
Communicate pool rules and policies in a professional and courteous manner to guests.
Communicate with members of the lifeguard and management teams.
Dress in the required GJPR staff uniform while on duty.
Maintain positive rapport and professional image with guests.
Answer questions on available GJPR programs.
Take registrations, party bookings, and sell pool memberships.
Be punctual.
Obtain a substitute when unable to report for a scheduled shift.
Attend mandatory staff meetings and relevant in-service trainings
Perform routine upkeep and cleaning of front desk, lobby, pool deck, and surrounding areas, locker rooms, and entry areas.