Guest Services Representative

Goodstone

24d•Onsite

About The Position

The Guest Services Representative serves as the first point of contact for guests at Goodstone Inn & Restaurant. This role is responsible for creating a welcoming and seamless guest experience from the moment a reservation is made through check-out and departure. The Guest Services Representative works as part of a high-energy hospitality team, assisting guests with reservations, coordinating guest experiences, and ensuring service expectations are consistently exceeded. This position requires strong communication skills, attention to detail, and a passion for delivering exceptional hospitality.

Requirements

Minimum of 1 year of hospitality or customer service experience.
Strong communication and interpersonal skills.
Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
Strong computer skills, including Microsoft Office and reservation systems.
Self-motivated with the ability to take initiative.
Excellent attention to detail and organizational skills.
Ability to multitask and prioritize responsibilities effectively.
Must be able to speak, read, and write English clearly.
Must be at least 18 years old.

Responsibilities

Provide exceptional guest service and anticipate guest needs to ensure an outstanding stay.
Serve as a primary point of contact for guests, assisting with reservations, check-ins, check-outs, and guest inquiries.
Answer incoming calls promptly and professionally, providing accurate information or directing calls appropriately.
Operate hotel systems such as Maestro and Aloha to manage reservations, guest profiles, and billing.
Follow Goodstone procedures for check-in and check-out processes.
Assist with coordinating guest experiences both on-site and off-site through concierge services.
Maintain a strong working knowledge of room inventory, reservation procedures, and guest services.
Promote guest experiences, add-ons, and upsell opportunities when appropriate.
Communicate effectively with team members and other departments to ensure a seamless guest experience.
Maintain confidentiality and security of all guest information.
Adhere to company standards, policies, and attendance expectations.
Think creatively and proactively suggest ideas to enhance guest experiences.

Benefits

401(k)
401(k) matching
Employee discounts
Health insurance
Paid time off
Training & development
Vision insurance
Wellness resources
Employee Discounts for the Inn and Restaurants
Full benefits beginning on Day 61 (Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, Life Insurance)
401(k) with company match after one year
Vacation and Sick Time
Employee Referral and Bonus Program