Guest Services Representative

Orange County Fair and Events Center • Costa Mesa, CA

6d • $18 • Onsite

About The Position

Provides customer service to guests of the OC Fair, including fair patrons, VIP guests and/or Board Members. This is a seasonal temporary position not to exceed 122 days. Essential Functions: Provides customer service to guests, including fair patrons, fair neighbors, VIP guests and/or Board Members. Handles customer complaints, comments, and suggestions from guests, and escalates more complex issues to Guest Services Leads and/or Supervisors. Provides guests with information regarding events, including the annual OC Fair. Some positions will serve as Receptionists and handle incoming phone inquiries from guests as well as assist walk-in visitors. Some positions will serve as a Neighborhood Ambassador which will include monitoring local neighborhood activity, removal of any waste and debris left behind by fair patrons, respond to and document neighbor requests. Directs guests as requested to specific locations throughout the property. Ensures that guests leave the property with a positive experience. Assists with special needs requests. May be asked to assist with hospitality duties during special events. This document in no way implies that these are the only duties to be performed by the employee occupying this position.

Requirements

• Must be at least 18 years of age.
• Demonstrated excellent customer service skills a must.
• Previous experience in a customer service position, preferably working with the public or VIPs required.
• Ability to remain calm and helpful during stressful situations is essential.
• Must be available to work all 23 days of the annual OC Fair.
• Ability to work outside the normal business day/week as demanded by events and programs.

Nice To Haves

• Knowledge of the layout and facilities of the OC Fair & Event Center highly preferred.
• Bilingual English/Spanish skills strongly desired.

Responsibilities

• Provides customer service to guests, including fair patrons, fair neighbors, VIP guests and/or Board Members.
• Handles customer complaints, comments, and suggestions from guests, and escalates more complex issues to Guest Services Leads and/or Supervisors.
• Provides guests with information regarding events, including the annual OC Fair.
• Some positions will serve as Receptionists and handle incoming phone inquiries from guests as well as assist walk-in visitors.
• Some positions will serve as a Neighborhood Ambassador which will include monitoring local neighborhood activity, removal of any waste and debris left behind by fair patrons, respond to and document neighbor requests.
• Directs guests as requested to specific locations throughout the property.
• Ensures that guests leave the property with a positive experience.
• Assists with special needs requests.
• May be asked to assist with hospitality duties during special events.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees