Amazon Spheres - Guest Services Representative
About The Position
The Amazon Spheres are where employees can think and work differently, surrounded by more than 40,000 plants from the cloud forest regions of over 30 countries! The Guest Services Representative is often the first contact with Amazon employees and external visitors via e-mail and in person. This role is responsible for greeting and checking in visitors, managing customer reservations, assists with special projects and events and provides a positive experience through each interaction. This is a highly social and collaborative group that is seeking individuals who have a passion for inclusivity, inquisitiveness, and curiosity. That will help create a memorable customer experience and enjoys engaging with people. Who can provide a 5-star first impression for every visitor and e-mail in a warm, professional, and courteous manner.
Requirements
- 2 years of customer service, call center, reception, event staffing, or administrative support experience
- High energy, detail-oriented, and reliable
- Exceptional interpersonal skills and the ability to interact with the community
- Ability to multi-task in a fast-paced environment while always remaining professional and friendly
- Flexibility to work some nights and weekends during operating hours
- Strong conflict resolution, critical thinking, and problem-solving skills
- Must be proficient with MS Windows, Excel, and Outlook e-mail
- High School Diploma or GED
Responsibilities
- Facilitate the opening and closing of the Spheres front desk
- Monitor and manage reservations
- Help resolve any escalations with guests and visitors professionally and politely
- Assist in covering entry hotspot locations in the Spheres if coverage is needed
- Create trouble tickets for facility issues brought to your attention
- As necessary, facilitate communication between event requestors, the events team, and key vendor staff
- Support special projects and varied tasks assigned by leadership
Benefits
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Company-Provided Orca Pass – Unlimited use
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Pet Insurance Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
