Full-Time Guest Services Representative

Motto By Hilton Bentonville • Bentonville, AR

4d

About The Position

Motto by Hilton Bentonville is seeking an energetic, outgoing, customer service pro to fill our Guest Services Representative position. As a Guest Services Representative, you’ll be able to showcase your customer service skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package. The Motto by Hilton reimagines the hotel experience making it smarter, more considerate, and efficient. Designed by locals, loved by travelers, Motto is truly a unique brand where our coffee shop, restaurants, and bars are local hot spots. The Motto by Hilton Bentonville Downtown, located along Main Street will cater to a community known as the mountain bike capital of the world, quickly becoming a top destination for the thrill seeker as well as art enthusiast with the Crystal Bridges and Momentary Museums within walking distance. [ Motto by Hilton ] [ Visit Bentonville ] ABOUT US: At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. PASSIONATE – Passionate with the spirit to serve. EXCELLENCE – Committed to excellence that inspires results. ADAPTABLE – Adjust, adapt, and overcome. COMMUNITY – Creators of a collaborative community invested in growth. HUMBLE – Humble, trustworthy, and transparent. They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive.

Requirements

• Preferred 1 year of customer service experience.
• Must have a minimum of 1 year in hotel experience or a related degree.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.
• Must be able to stand for prolonged periods of time.
• Must be able to lift up to 50 pounds.
• Must be able to navigate various departments of the organization’s physical premises.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
• Process payments for guests and make necessary changes/updates to their accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate information about room availability and status.
• Maintain the front desk ensuring the area is clean, welcoming, and organized.

Benefits

• Competitive Wage: We believe in recognizing and rewarding our team members for their hard work.
• Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!
• Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career!
• Nationwide hotel employee rates at select properties.
• Medical, Dental, and Vision coverage.
• Paid vacation time.
• 401k Retirement Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree