Guest Services Representative - Full-Time
About The Position
Join Our Team as a Guest Services Representative at the Tru by Hilton Raleigh-Durham Airport! At Parks Hospitality Group, we believe that every guest deserves a warm welcome and exceptional service. We’re looking for a friendly, dedicated, and reliable Guest Services Representative to help create an inviting and comfortable experience for all who walk through our doors. Your positive attitude and attention to detail will make every guest feel at home during their stay. The ideal candidate will have a flexible schedule, able to work both weekdays and weekends. This position may require you to work holidays.
Requirements
- High school diploma or equivalent.
- Strong communication skills and a friendly, welcoming demeanor.
- Ability to stay calm under pressure and address guest needs with a positive attitude.
- Flexibility to work weekends, evenings, and holidays as required.
- Basic computer skills
Nice To Haves
- Previous experience in a customer service or hospitality role preferred.
- Experience with hotel management software a plus.
Responsibilities
- Greet guests warmly and assist them with check-in and check-out processes.
- Answer questions, provide local information, and assist with special requests to enhance the guest experience.
- Ensure guest requests are handled promptly and professionally, maintaining a high level of service.
- Manage reservations, cancellations, and modifications as needed.
- Communicate effectively with other departments to ensure guests’ needs are met.
- Handle guest complaints and issues with professionalism, working towards a resolution.
- Maintain an organized front desk area and assist with other administrative duties as needed.
Benefits
- Competitive pay and comprehensive benefits, including medical and dental from day one.
- Paid time off (PTO) for all team members, because we value your well-being.
- Team Member Recognition Program to celebrate your achievements.
- Discounts on hotel stays and dining.
- Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
