Guest Services Representative/Night Auditor - Full-Time
About The Position
Join Our Team as a Guest Services Representative and Night Auditor at the Comfort Suites Regency Park! At Parks Hospitality Group, we believe that every guest deserves a warm welcome and exceptional service. We’re looking for a friendly, dedicated, and reliable Guest Services Representative to help create an inviting and comfortable experience for all who walk through our doors. Your positive attitude and attention to detail will make every guest feel at home during their stay. The ideal candidate will have availability to work overnight Night Auditor shifts and AM or PM Guest Services shifts.
Requirements
- High school diploma or equivalent.
- Previous experience in a customer service or hospitality role preferred.
- Strong communication skills and a friendly, welcoming demeanor.
- Ability to stay calm under pressure and address guest needs with a positive attitude.
- Flexibility to work weekends, evenings, and holidays as required.
- Basic computer skills and experience with hotel management software a plus.
Nice To Haves
- Previous experience in a customer service or hospitality role
- Basic computer skills and experience with hotel management software
Responsibilities
- Greet guests warmly and assist them with check-in and check-out processes.
- Answer questions, provide local information, and assist with special requests to enhance the guest experience.
- Ensure guest requests are handled promptly and professionally, maintaining a high level of service.
- Manage reservations, cancellations, and modifications as needed.
- Communicate effectively with other departments to ensure guests’ needs are met.
- Handle guest complaints and issues with professionalism, working towards a resolution.
- Maintain an organized front desk area and assist with other administrative duties as needed.
- Perform night audit duties, including reconciling all daily transactions and ensuring financial records are accurate.
Benefits
- Competitive pay and comprehensive benefits, including medical and dental from day one for full-time team members.
- Paid time off (PTO) for all team members, because we value your well-being.
- Team Member Recognition Program to celebrate your achievements.
- Discounts on hotel stays and dining.
- Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
