Guest Services Representative (Full-time)

Buckle•Kearney, NE

8d•$17•Onsite

About The Position

If you’re a great communicator and love solving problems a Guest Services Representative position may be a great place for you to start your career at Buckle’s Corporate office. The Guest Services Representative will be able to respond to and anticipate guest and store needs and be able to escalate situations appropriately. The Guest Services Representative handles confidential financial and personal information and must follow all Payment Card Industry (PCI) compliance standards. This is a great entry-level position on the Guest Services Team that will receive a lot of training with potential advancement opportunities. Starting at $17.00/hr Essential Duties and Responsibilities This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities, and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Facilitate and manage communication with Stores, Guests, and other departments to determine their needs and identify if escalation to another Teammate or department is necessary. Use available resources to determine best course of action while engaging with Guests and Stores through any channel. Navigate several computer systems simultaneously and multitask efficiently to accurately enter information to address inquiries. Ask probing questions to meet the needs of the Guest. Demonstrate general knowledge of Buckle merchandise including fit and style recommendations, merchandise details, and marketing signage, to answer Guest questions. Assist with processing refunds for orders marked as out-of-stock or orders that have been marked as abandoned. Identify and investigate inconsistencies and questions related to Buckle Loyalty, Preferred Payment, Buckle Card, and the Buckle App. Efficiently utilize Buckle’s Point of Sale (POS) systems, Ecommerce order management systems, AS400, and various IT programs. Maintain documentation of Guest concerns along with resolution notes. Cover duties at Switchboard desks in multiple locations at the Corporate Office. Assist visitors at Corporate Office and follow safety and security policies. Answer Corporate phone lines and transfer callers to the appropriate department/Teammate. Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit. Special projects and other duties as assigned.

Requirements

High school diploma or general education degree (GED) required; or one to three months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Facilitate and manage communication with Stores, Guests, and other departments to determine their needs and identify if escalation to another Teammate or department is necessary.
Use available resources to determine best course of action while engaging with Guests and Stores through any channel.
Navigate several computer systems simultaneously and multitask efficiently to accurately enter information to address inquiries.
Ask probing questions to meet the needs of the Guest.
Demonstrate general knowledge of Buckle merchandise including fit and style recommendations, merchandise details, and marketing signage, to answer Guest questions.
Assist with processing refunds for orders marked as out-of-stock or orders that have been marked as abandoned.
Identify and investigate inconsistencies and questions related to Buckle Loyalty, Preferred Payment, Buckle Card, and the Buckle App.
Efficiently utilize Buckle’s Point of Sale (POS) systems, Ecommerce order management systems, AS400, and various IT programs.
Maintain documentation of Guest concerns along with resolution notes.
Cover duties at Switchboard desks in multiple locations at the Corporate Office.
Assist visitors at Corporate Office and follow safety and security policies.
Answer Corporate phone lines and transfer callers to the appropriate department/Teammate.
Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.
Special projects and other duties as assigned.