Guest Services Representative

Lehigh Valley Health Network • Hazleton, PA

10d • Onsite

About The Position

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. Summary Assist all visitors and patients in a professional, friendly, and responsive manner when they arrive and depart the hospital campuses. Handle all inquiries of patient and visitors as they arrive for appointments and visitation to the main lobby. Able to use a computer to verify information provided by guests and ensure proper phone etiquette. Providing support to patients and visitors to their destination, including escorting or transporting them in a wheelchair if necessary. Weekend and holiday rotation required. May be scheduled to work multiple locations in the Lehigh Valley.

Requirements

• High School Diploma/GED
• 1 year experience in a customer service type industry and Must be 18 years old or older
• Proficient in Microsoft Office programs.
• Strong telephone etiquette and computer skills.
• Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Responsibilities

• Greets, welcomes, and directs all guests in a professional, friendly, and responsive manner.
• Handles all transactions and inquiries with the goal of decreasing patient and visitor anxiety in order to support patient satisfaction.
• Screens all visitors and patients upon entry to all hospital locations.
• Follows all screening guidelines set by infection control as directed by the CDC guidelines.
• Ensures all patients and visitors arrive at their destinations including providing support by pushing them in a wheelchair of directing to internal transportation in golf carts.
• Collaborates with fellow colleagues and supports outpatient departments to maintain the operational needs of guest services in an efficient and problem free manner.
• Supports the network service priority by consistently exhibiting compassion and respect to all guests both in person and on the phone.
• Maintains a neat, clean uncluttered reception area free of food and personal items. Care for the appearance of lobby area.
• Ensures incoming phone calls are answered by following the standard phone etiquette.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees