GUEST SERVICES REPRESENTATIVE - SEASONAL

Jungle Island • Miami, FL

1d • Onsite

About The Position

The Seasonal Guest Service Representative performs all job assignments with a positive attitude that reflects Jungle Island’s mission statement and brand promise. The Seasonal Guest Services Representative is responsible for assisting and supporting the Guest Services Team during Luminosa by providing a high profile of quality in the department and includes, but is not limited to cashiering, front gate, show support and the front office.

Requirements

• Must be detail oriented, possess excellent judgment and organizational skills.
• Have flexible work schedule to include evenings, weekends and holidays
• Stays open minded to changes and seeks to learn new things.
• Possess excellent leadership and coaching skills
• Schedule availability from 5PM - 11PM.
• A minimum of one year of experience in Guest Relations, Customer Service and/or Public Relations.
• Excellent verbal and written communication skills
• Fluent in English
• Ability to lead by example
• Engage in a positive manner to external and internal guests
• Problem solve and multi-task
• Work effectively in a team environment
• Communicate effectively and professionally (verbal, written and on the phone)
• Must be able to work weekends, holidays, and nights.

Nice To Haves

• Fluent in Spanish, additional languages welcome.
• Basic computer systems such as Microsoft Word, Excel and Galaxy

Responsibilities

• Provide effective customer service for all external and internal guests by utilizing excellent, in-depth knowledge of Jungle Island products and programs.
• Listen to and resolve guest issues in a timely manner.
• Assist the department to maintain and exceed the revenue goals that meet/exceed the goals of the department and Jungle Island.
• Meet Jungle Island’s brand standards and expectations.
• Provides support and to the Specialists with guest issues, needs and complaints encountered in the park.
• Assist in the development and improvement of procedures to increase efficiency and productivity.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed