Guest Services (Seasonal)

Oki Golf•Auburn, WA

9h•Onsite

About The Position

As a member of the Guest Service Team at Washington National Golf Club, you will be responsible for ensuring exceptional, first-class service for our guests. You’ll set the standards for our guest experience by providing a positive first impression of the golf course as well as contributing to maintaining a functional course through guest assistance, cleaning of golf carts, and other appointed tasks.

Requirements

Ability to work well under pressure and balance multiple priorities and assignments
Must be highly service focused with a desire to engage with guests
Demonstrated initiative – the ability to think, work, and make decisions to solve guest concerns based on sound judgment
Must be comfortable working in a fast-paced environment where continuous improvement is expected
Must be able to consistently achieve high work standards, attention to detail, accuracy, and timeliness
High school diploma or G.E.D. or two years experience in a similar customer service environment
Ability to respond to common inquiries or complaints from guests, team members, or supervisory personnel
Ability to legibly write the names of guests and type them out on the keyboard
Ability to define problems, collect data, establish facts, and draw valid conclusions as to course of action

Responsibilities

Provide exceptional service in the following positions: Equipment Drop Attendant, Equipment Runner, Practice Facility Host, First Tee Host, Player Assistant
Initiate contact with guests within 15 feet, with a robust welcome and the willingness to assist the guest
Be proactive in anticipating the guest’s needs and engage in the commiserate level of guest interaction, always yielding to the guest
Uphold a clean and orderly appearance and be dressed in uniform at the start of each shift
Assist in maintaining a clean environment including picking up trash in visible areas and eliminating clutter
Maintain knowledge of daily events, FAQ sheet, hours of operation, pace of play, and group event details
Effectively communicate all pertinent information amongst team members and supervisory staff regarding daily operations
Upsell at every opportunity by informing guests of additional items available for purchase and personal recommendations
Perform other tasks as assigned

Benefits

Golf benefits for free play, guest passes, and visits to all 8 Oki courses
50% discount on shift meals
25% discount for you and up to four guests (not including alcoholic beverages)
Flexible work environment
401K with company match
Paid sick time
Team Member Referral Program participation and more!
Medical/dental/vision/telehealth coverage (for full-time team members)
FSA options (for full-time team members)
Company-paid life insurance and long-term disability (for full-time team members)
Paid vacation (for full-time team members)
Holiday pay (for full-time team members)