GUEST SERVICES REPRESENTATIVE

Riverside Healthcare•Kankakee, IL

20d•$18 - $21•Onsite

About The Position

Guest Services Representative is essential in ensuring a welcoming and supportive environment for patients, visitors, and staff. The ideal candidate will have excellent communication skills, a friendly demeanor, and a commitment to providing exceptional service in a healthcare setting. Essential Job Duties: Greeting and Assisting Visitors: Welcome patients, visitors, and staff with a friendly and professional attitude adhering to AIDET format and standards. Provide directions, information, and assistance as needed. Information Desk Management: Answer incoming calls and respond to inquiries promptly. Maintain a clean and organized information desk area. Patient and Visitor Support: Assist patients and visitors with wheelchairs, directions, and personal assistance. Retrieves, cleans and stores transportation equipment at entrances to ensure availability for patients and their representatives. Coordinate with departments to facilitate patient and visitor needs. Contact valet service upon requests from patients and their representatives. Security and Safety: Monitor and report any suspicious activities or safety concerns. Ensure compliance with Riverside Healthcare's security protocols. Administrative Support: Assist with scheduling, check-in and coordination of appointments and meetings. Serves as a liaison between Cath Lab and other hospital departments, patients, visitors and families. Assists in other access areas when needed, including the Surgical Waiting area. Nonessential Tasks: Assist with special events and hospital programs as needed. Provide backup support to other administrative staff. Attend any meetings required to ensure job performance. Participate in ongoing training and professional development.

Requirements

Minimum of one year of experience in a customer service role, preferably in a healthcare setting preferred.
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to interact effectively with a diverse population.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Ability to handle stressful situations calmly and efficiently.
Must be 18 years of age at time of hire.

Nice To Haves

Bilingual Preferred.
Basic understanding of medical terminology is a plus.
High school diploma or equivalent preferred.
Associate degree in hospitality, healthcare, or a related field preferred

Responsibilities

Welcome patients, visitors, and staff with a friendly and professional attitude adhering to AIDET format and standards.
Provide directions, information, and assistance as needed.
Answer incoming calls and respond to inquiries promptly.
Maintain a clean and organized information desk area.
Assist patients and visitors with wheelchairs, directions, and personal assistance.
Retrieves, cleans and stores transportation equipment at entrances to ensure availability for patients and their representatives.
Coordinate with departments to facilitate patient and visitor needs.
Contact valet service upon requests from patients and their representatives.
Monitor and report any suspicious activities or safety concerns.
Ensure compliance with Riverside Healthcare's security protocols.
Assist with scheduling, check-in and coordination of appointments and meetings.
Serves as a liaison between Cath Lab and other hospital departments, patients, visitors and families.
Assists in other access areas when needed, including the Surgical Waiting area.
Assist with special events and hospital programs as needed.
Provide backup support to other administrative staff.
Attend any meetings required to ensure job performance.
Participate in ongoing training and professional development.

Benefits

Riverside Healthcare offers a comprehensive suite of Total Rewards: benefits and nationally rated employee well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more so your journey at and away from work is remarkable.
Our Total Rewards package includes: Compensation
Base compensation within the positions pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift differential, on-call
Opportunity for annual increases based on performance
Benefits - .5 to 1.0 FTE
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Benefits - .001 to .49 FTE:
Paid Leave Hours accrued as you work