Guest Services Representative
About The Position
The Guest Services Representative serves as the first point of contact for guests at Goodstone Inn & Restaurant. This role is responsible for creating a welcoming and seamless guest experience from the moment a reservation is made through check-out and departure. The Guest Services Representative works as part of a high-energy hospitality team, assisting guests with reservations, coordinating guest experiences, and ensuring service expectations are consistently exceeded. This position requires strong communication skills, attention to detail, and a passion for delivering exceptional hospitality.
Requirements
- Minimum of 1 year of hospitality or customer service experience.
- Strong communication and interpersonal skills.
- Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
- Strong computer skills, including Microsoft Office and reservation systems.
- Self-motivated with the ability to take initiative.
- Excellent attention to detail and organizational skills.
- Ability to multitask and prioritize responsibilities effectively.
- Must be able to speak, read, and write English clearly.
- Must be at least 18 years old.
Responsibilities
- Provide exceptional guest service and anticipate guest needs to ensure an outstanding stay.
- Serve as a primary point of contact for guests, assisting with reservations, check-ins, check-outs, and guest inquiries.
- Answer incoming calls promptly and professionally, providing accurate information or directing calls appropriately.
- Operate hotel systems such as Maestro and Aloha to manage reservations, guest profiles, and billing.
- Follow Goodstone procedures for check-in and check-out processes.
- Assist with coordinating guest experiences both on-site and off-site through concierge services.
- Maintain a strong working knowledge of room inventory, reservation procedures, and guest services.
- Promote guest experiences, add-ons, and upsell opportunities when appropriate.
- Communicate effectively with team members and other departments to ensure a seamless guest experience.
- Maintain confidentiality and security of all guest information.
- Adhere to company standards, policies, and attendance expectations.
- Think creatively and proactively suggest ideas to enhance guest experiences.
Benefits
- 401(k)
- 401(k) matching
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
- Employee Discounts for the Inn and Restaurants
- Full benefits beginning on Day 61 (Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, Life Insurance)
- 401(k) with company match after one year
- Vacation and Sick Time
- Employee Referral and Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
