Guest Services Representative
About The Position
The Embassy Suites by Hilton in Rockford is looking for fun and outgoing people to work as part time Guest Services Representatives at our front desk. We offer flexible work schedules, and for those interested, cross-training in a variety of positions and the opportunity to learn the hotel industry. Embassy team members are passionate about their work and also like to have fun! It’s an “all hands-on deck” kind of environment to get our jobs done. If you want to have fun, be valued, and make a difference, apply today! As a Guest Services Representative on our team, you will complete a variety of tasks which includes: Check hotel guests in and out. Makes reservations for guests. Provide information to guests on the hotel as well as the surrounding area. Keeps desk area stocked with necessary materials. Post charges and ensure overall proper payment. Other duties as assigned by management. The position is ideal for someone with the following experience and qualities: Good personality and positive interpersonal skills. Accuracy and attention to detail. Ability to communicate clearly and effectively with guests regarding all aspects of their hotel stay. Dependability and regular attendance. Previous customer service experience and/or sales experience. Ability to perform basic arithmetic, including the use of percentages. At Embassy Suites by Hilton Rockford Riverfront, we combine modern comfort with breathtaking river views to create an unforgettable guest experience in the heart of downtown. Our team takes pride in offering thoughtful amenities—from made-to-order breakfast to signature dining and rooftop views—that make every stay exceptional. Join us and be part of a welcoming, energetic team that delivers hospitality at its finest!
Requirements
- Good personality and positive interpersonal skills.
- Accuracy and attention to detail.
- Ability to communicate clearly and effectively with guests regarding all aspects of their hotel stay.
- Dependability and regular attendance.
- Previous customer service experience and/or sales experience.
- Ability to perform basic arithmetic, including the use of percentages.
Responsibilities
- Check hotel guests in and out.
- Makes reservations for guests.
- Provide information to guests on the hotel as well as the surrounding area.
- Keeps desk area stocked with necessary materials.
- Post charges and ensure overall proper payment.
- Other duties as assigned by management.
Benefits
- 401K+ Match (up to 6%)
- Employee Assistance Program
- 9 Paid Holidays
- 3% Quarterly Attendance Bonus
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
