Guest Services Representative, Guest Services, Extra Staffing EOC-0, Rotating Shift

Trinity Health • Fresno, CA

16d • $21 - $29 • Onsite

About The Position

Reporting to the Director Patient Experience, Service Excellence, this position is responsible for providing service excellence to all patients, guests, physicians, and staff at the Medical Center. This position is responsible for assisting and escorting all visitors, overseeing the general reception and family lounges to ensure they are clean and professional, delivering surgery schedules, providing information regarding the location of patients in accordance with privacy restrictions/regulations. This position is highly visible and serves as a role model of our service standards for excellent customer/guest services. This position is responsible for utilizing approved processes, systems, protocols, and tools to screen incoming colleagues, providers, vendors and visitors entering Saint Agnes Medical Center facilities by following established Centers for Disease Control and Prevention (CDC) or other regulatory guidelines and internal procedures. The incumbent documents and maintains compiled screening information as necessary and reports any issues or concerns to the manager or identified escalation resources. The incumbent identifies person(s) who do not pass screening and/or compliance screening requirement guidelines per approved protocols.

Requirements

• High school diploma or equivalent is required.
• One (1) year of strong customer service or hospitality related experience is required.
• Exceptional communication and liaison skills in order to interact with patients and visitors in a professional and helpful manner are required.
• The ability to handle difficult situations in a customer-centric manner is required.
• The ability to manage multiple priorities, and work independently, as well as part of a collaborative team is required.
• Excellent computer skills, as well as knowledge of medical center operations, an interest in customer/guest relations and a basic understanding of medical terminology are required.
• The ability to work a flexible schedule as necessary is required.

Responsibilities

• assisting and escorting all visitors
• overseeing the general reception and family lounges to ensure they are clean and professional
• delivering surgery schedules
• providing information regarding the location of patients in accordance with privacy restrictions/regulations
• utilizing approved processes, systems, protocols, and tools to screen incoming colleagues, providers, vendors and visitors entering Saint Agnes Medical Center facilities by following established Centers for Disease Control and Prevention (CDC) or other regulatory guidelines and internal procedures
• documents and maintains compiled screening information as necessary and reports any issues or concerns to the manager or identified escalation resources
• identifies person(s) who do not pass screening and/or compliance screening requirement guidelines per approved protocols

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees