Guest Services Representative - Hyatt Place Niagara Falls
About The Position
Front Office - Guest Services Representative Must have full time availability Must be able to work weekends and holidays greet guest warmly and provide exceptional customer service at check -in and check -out must have at least 2 years of front desk experience preferred opera cloud and colleague experience process reservations, cancellations, and room assignments accurately answer phone calls and respond to guest inquiries in a professional manner handle guest requests, concerns and complaints promptly and courteously balance cash drawer and complete end of shift reports coordinate with housekeeping and maintenance to ensure room readiness provide information about hotel amenities, local attractions, and services ensure front desk and lobby area are maintained and organized We are an Equal Opportunity Employer – committed to conforming to applicable laws and regulations and affording equal employment opportunity to qualified individuals regardless of their race, color, religion, gender, sexual orientation, national origin, age, physical or mental disability, veteran status, or other applicable protected class.
Requirements
- Must have full time availability
- Must be able to work weekends and holidays
- must have at least 2 years of front desk experience
Nice To Haves
- preferred opera cloud and colleague experience
Responsibilities
- greet guest warmly and provide exceptional customer service at check -in and check -out
- process reservations, cancellations, and room assignments accurately
- answer phone calls and respond to guest inquiries in a professional manner
- handle guest requests, concerns and complaints promptly and courteously
- balance cash drawer and complete end of shift reports
- coordinate with housekeeping and maintenance to ensure room readiness
- provide information about hotel amenities, local attractions, and services
- ensure front desk and lobby area are maintained and organized
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
