Guest Services Representative (Concierge)

Medical University of South Carolina • Charleston, SC

2d

About The Position

The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units and information services areas. In addition, this role provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members. In order to achieve optimal satisfaction for all customers, this position ensures patient comfort and facilitates hotel accommodations, access to Chaplain and community social services for patients, family members and visitors. The Guest Services Representative also functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the department. Meets key performance metrics for area and demonstrates compliance with policies/processes. Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote the desired outcomes. Performs other duties as assigned.

Requirements

• Minimum Requirements: High School Degree or Equivalent
• Work Experience: 0-6months

Responsibilities

• Covers inpatient and outpatient House Concierge units and information services areas.
• Provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members.
• Ensures patient comfort and facilitates hotel accommodations, access to Chaplain and community social services for patients, family members and visitors.
• Functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the department.
• Meets key performance metrics for area and demonstrates compliance with policies/processes.
• Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote the desired outcomes.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees