Guest Services Intern

Gift of Life Donor Program • Philadelphia, PA

27d

About The Position

Guest Services Interns will provide families residing at Gift of Life Howie's House with a pleasant and comfortable stay by assisting staff and volunteers with the daily operations of the House and by providing support to the families as needed throughout their stay.

Requirements

• Demonstrate ease in developing and maintaining work relationships with staff and volunteers
• Display a professional demeanor and appearance with poise, tact, and diplomacy
• Be aware of internal and external client needs
• Possess the ability to work independently or as part of a team
• Handle sensitive and confidential situations

Nice To Haves

• Our ideal candidate is an individual who is currently enrolled in a college-level Hospitality Management Program with availability to work 7 AM-3 PM and 3 PM-10 PM, including weekends and/or weekdays, for Spring 2026 through Fall 2026 (six months).

Responsibilities

• Answer, triage, and direct incoming calls
• Check-in families at the front desk
• Track potential room availability
• Perform guest orientation and house tours
• Fill open rooms by contacting guests on the waiting list
• Identify and prepare vacant rooms for incoming families
• Provide general assistance, service, and support activities to all guests and staff
• Perform daily house operations tasks as requested by staff
• Assist in the coordination of food services and inventory assessment
• Assist with unique special events, projects, and committee work

Benefits

• Paid Internship
• Opportunity to work with welcoming, inclusive co-workers
• Gain hospitality experience in a mission-driven environment
• Be an integral part of an organization that actively saves and enhances lives every day

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 11-50 employees