Guest Services Information Assistant

Virginia Commonwealth University Health System • Richmond, VA

43d • Onsite

About The Position

The Guest Services Information Assistant greets patients and visitors to the VCU Health System and to assist them with obtaining accurate directions and visitation passes. This job ensures that patients with restricted visitation are appropriately respected and visitor passes are issued ONLY to those visitors that have permission. This job also monitors activities of assigned lobbies to maintain a safe environment and to assist patients who may be left waiting for long periods.

Requirements

• Must possess reading and writing skills and comprehend and communicate in English
• Ability to rotate all shifts including nights (until 9pm), weekends and holidays as needed.

Nice To Haves

• One (1) year of previous customer service work experience
• Previous experience keyboarding
• High School Diploma or equivalent

Responsibilities

• Determine when a visitor may not be allowed due to restricted list and advise accordingly.
• Notify supervisor of any situation which precludes expected job performance (computer outage, phone, etc.).
• Determine if parking validation is appropriate based on criteria for usage of visitor deck.

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees