Guest Information Asst

Saint Elizabeth Medical Center•Fort Thomas, KY

About The Position

This position provides guests entering a St. Elizabeth facility with an excellent guest/patient experience with courteous, prompt and personal assistance with the location of and directions to patient rooms and/or other services. Provides wheelchair assistance as needed. Trains new Information Desk volunteers and provides periodic review of and additional training to continuing Information Desk volunteers. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Requirements

HS or GED degree
Strong interpersonal communication skills/ customer service
Problem solving skills
Basic computer skills (Word)
Demonstrated ability to work independently and problem solve
1 or more years customer service experience
One or more experiences of providing training assistance

Responsibilities

Makes eye contact with and promptly greets guests entering St. Elizabeth, offering assistance for the purpose of providing a welcoming environment.
Provides guests requesting assistance with prompt and accurate information in a professional and private manner insuring all privacy and HIPAA guidelines are maintained.
Delivers concise directions referencing existing signage to assist guests in orienting to the facility.
Personally escorts guests to appropriate hall or elevator as necessary.
Provides other assistance as needed such as but not limited to: answering the phone; providing wheelchair assistance; receiving and documenting donations; selling the Sunday newspaper; working with florists; maintains a clean and orderly workspace; assists in maintaining a safe and orderly lobby area; etc.
Trains new Information Desk volunteers using standard practice process as assigned.
Provides annual/periodic reviews for ongoing Information Desk Volunteers, providing positive and corrective coaching outside of training.
Continually providing feedback to Volunteer Services team.
Routinely reviews the desk manuals, updating inaccuracies and communicating with office team members regarding updates .
Performs other functions as needed and/or delegated by the Lead Volunteer Coordinator to assist in the effective and efficient operation of the Volunteer Services/PrimeWise Department.