Guest Services Events Team Member: Wednesday-Sunday

Museum of Science and Industry (MOSI) • Tampa, FL

20d • $14 • Onsite

About The Position

The Events Team Member is an integral part of MOSI's evening operations, providing exceptional guest service during late afternoon and evening hours. This role supports a variety of front-line functions including Box Office ticketing and redemption, ushering guests in the Digital Dome, and assisting in the Gift Shop. Team members help ensure a smooth, enjoyable, and safe experience for all guests attending evening events, dome shows, and museum programs.

Requirements

• High school diploma or equivalent.
• Evening and weekend availability required; ability to work holidays and special event nights.
• Prior experience in customer service, ticketing, retail, or event support preferred.
• Ability to work in a fast-paced, guest-focused environment with a positive attitude.
• Basic computer and POS (point-of-sale) skills; ability to learn new systems quickly.
• Must be comfortable working in dark/dim spaces (Digital Dome), standing for extended periods, and lifting up to 30 pounds occasionally.

Nice To Haves

• Prior experience in customer service, ticketing, retail, or event support preferred.

Responsibilities

• Deliver outstanding customer service to all evening guests.
• Operate the Box Office: process ticket sales, redemptions, and memberships for general admission and special evening events.
• Usher guests in the Digital Dome (planetarium): take tickets, assist with seating, ensure smooth show transitions, and uphold a positive and professional guest experience.
• Support operations in the Gift Shop: assist with merchandise sales, restocking, and closing procedures.
• Accurately handle cash, credit card, and mobile transactions using point-of-sale systems.
• Greet and direct guests, answering questions and offering guidance as needed.
• Enforce museum policies and procedures in a courteous and professional manner.
• Maintain cleanliness and organization of work areas including the Box Office, Gift Shop, and Dome
• Assist with setup and breakdown for evening events as needed.
• Assist with directing and managing event parking to ensure smooth traffic flow and a positive guest experience
• Serve as a friendly and knowledgeable resource for guests during evening hours.

Benefits

• MOSI Membership
• Complimentary annual family membership
• Local Memberships
• Complimentary annual family membership to Florida Aquarium, Glazier Children's Museum, and ZooTampa at Lowry Park
• Attraction Share
• MOSI participates in the program through the Florida Attraction Association which allows MOSI employees and their guests (up to 3) entrance free of charge or at a considerable discount, to the top attractions in Florida. More information is available: https://attractionshare.showare.com/

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED