Guest Services Event Staff | Part-Time | Cross Insurance Arena
About The Position
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Overview As a member of the Guest Services Event Staff team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to bag checks, ushering, ticket scanning, concourse customer service, barricade staff. You will have the opportunity to assist our guests by offering directions and sharing information while creating a happy and healthy experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere. This role will pay an hourly rate of $16.00-$20.00 and is tip eligible
Requirements
- Experience in a hospitality or entertainment environment is preferred
- You must love working with and helping people
- Ability to stand for long periods of time
- You must be able to maintain a POSITIVE attitude while handling difficult situations
- Flexible schedule: Weekend & Night availability is needed
Responsibilities
- Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
- When gates open, welcome our fans with a great smile and helpful attitude
- Scan event tickets ensuring that the proper ticket is being used to gain entry
- Assist fans in locating their ticketed seats
- Being alert and proactive to potential hazards and reporting incidents when they occur
- Monitor your assigned area for issues and opportunities to make lasting memories for our fans
- Respond to all guest concerns/complaints promptly and in a professional manner
- Assist guests in ADA accessible seating sections
- Enforce all building policies and procedures to ensure a safe environment for all guests
- Manage the foot traffic flow of large crowds
- Check identification of guests to verify age requirements for purchase of alcohol
- Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency
Benefits
- 401(k) Savings Plan
- 401(k) matching
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
