Guest Services Event Staff | Part-Time | Angel of the winds Arena

Oak View Group•Everett, WA

35d•$21•Onsite

About The Position

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Position Summary As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere This role will pay an hourly rate of $20.77 For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching. This position will remain open until April 17, 2026. About the Venue Angel Of The Winds Arena is a three venue, state-of-the-art multi-purpose complex located in the heart of downtown Everett, WA. This seamless complex offers a NHL regulation ice rink open year-round, diverse arena space that can be used for WHL hockey, basketball, indoor football, trade shows, concerts and more; as well as a full conference center that can host conventions, meetings, weddings, banquets, and more. Angel Of The Winds Arena is Snohomish County's premier entertainment and convention facility. AOTW Arena is an exciting place for residents and visitors to enjoy a variety of entertainment activities and a superior convention facility.

Requirements

Must be at least 18 years of age.
Previous experience in a customer service role preferred.
Exceptional guest and client service capabilities and interpersonal skills.
Outgoing and friendly personality required.
Ability to work independently and remain flexible.
Ability to remain diplomatic and provide exceptional guest service in solving guest situations and answering inquiries.
Ability to stand, sit, walk, and climb stairs.
Employee is occasionally required to lift 10 lbs, unaided.

Responsibilities

Provide exceptional customer service to all guests
Greet guests and collect tickets as they enter the building or section assigned
Ensure guest compliance with outside food/beverage and camera building policies
Usher guests to their seats and provide directional assistance throughout facility
Monitor guest conduct and provide assistance to guests
Assist in providing a safe and secure environment for IEC
Report any unsafe equipment or situations to supervisory staff immediately
Perform crowd control management functions
Act as a member of the emergency evacuation team by directing guests to emergency exits
Monitor emergency exits and assist guests with special needs
Move around to various positions/locations as event needs
Hand out materials to guests as needed for events
Follow directions for all event procedures and safety standards
Provide excellent customer service assistance to internal and external client
While performing duties of this job, the employee is frequently required to multi-task under time limits and in high pressure situations.
Position requires frequent attention to details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.
This position requires constant use of interpersonal skills with internal and external clients including: greeting, directing clients verbally and with visual cues towards various building locations.
Position also requires being able to recognize and resolve conflicts, by being able to openly communicate with clients and determine optimal solution to their concern.
Employee must frequently work both independently and as part of a team.