Guest Services Event Staff | Part-Time | Liberty First Credit Union Arena

Oak View Group•Ralston, NE

8d•$14•Onsite

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Position Summary As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere This role will pay an hourly rate of $13.50 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline About the Venue The Liberty First Credit Union Arena , formally known as the Ralston Arena, is an arena located in Ralston, Nebraska, a suburb of Omaha, Nebraska. It serves as the home of the Omaha Lancers of the United States Hockey League and the Omaha Beef of Champions Indoor Football.

Requirements

Experience in a hospitality or entertainment environment is preferred
Excellent customer service and verbal communication skills.
Attention to detail; ability to work with accuracy under pressure.
Ability to stand or sit for an extended period of time, walking (including stairs)
Be able to work a shift that will range from 4-9 hours
Ability to interact with a variety of people of all ages with diverse backgrounds
Be flexible and ready to work any other duties as assigned
You must love working with and helping people.
You must be able to maintain a POSITIVE attitude while handling difficult situations.
Flexible schedule: Availability to work most home basketball games.
Weekend availability is needed.

Responsibilities

Event Staff Team Members provide great customer service to patrons attending events at Liberty First Credit Union Arena.
Ushers- Serve as the liaison for your assigned seating section(s)
Proactively monitor for and report fan code of conduct issues and maintenance concerns
Greet guests and check their ticket as they enter their seating section, direct them to their designated seats
Ticket Takers Greet guests as they enter the building and provide directions and information as needed
Scan guests’ tickets with a smile and friendly greeting
Assist guests with ticket issues, resolve when possible, and escalate to Supervisor as needed
Greeter/Access Control Smile and greet guests as they approach the restricted area
Check guests’ tickets to ensure they have access to the designated area