Guest Services Coordinator
About The Position
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. About Loews Royal Pacific Resort Join the ‘ohana’ at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific. What We're Looking For: The Guest Services Coordinator plays a vital role in delivering a smooth and welcoming experience for guests from arrival to departure. This position is responsible for coordinating guest requests for bell services and ensuring effective communication between guests and the bell team, while assisting with service delivery as needed. Who You Are: Guest-focused with a warm and professional presence Strong communicator and highly organized Comfortable using technology and tracking systems Calm and composed in a fast-paced environment Flexible and willing to assist with hands-on service when needed
Requirements
- Prior experience in a guest-facing or hospitality role preferred
- Familiarity with guest service tracking systems or communication tools
- Ability to lift up to 75 lbs and push carts up to 250 lbs when assisting
- Valid driver’s license in good standing (if required for driving tasks)
- Availability to work a flexible schedule, including weekends and holidays
Responsibilities
- Greet guests and initiate bell service requests
- Coordinate and track guest requests using service management systems
- Communicate effectively with the bell team to ensure prompt assistance
- Assist with luggage handling and room escorts as operationally needed
- Maintain a clean, orderly, and welcoming lobby and entrance area
- Provide accurate hotel and local area information to guests
- Support guest flow and coordination with Front Office and valet teams
- Monitor and maintain the lobby beverage station
- Ensure proper care and cleanliness of luggage carts and equipment
- Address guest questions and concerns, escalating when appropriate
- Stay informed about hotel amenities, services, and transportation options
- Follow hotel safety, grooming, and appearance standards
- Assist with guest transportation needs as assigned
- Consistently uphold Loews Hotels' service culture and standards
Benefits
- one free meal per shift
- free theme park access
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
