Guest Services Coordinator
About The Position
This role blends guest communication with onsite support. As our Guest Services Coordinator, youll support guest experience across all Beachside VR locations by handling calls, emails, and messages, while also completing additional onsite responsibilities at our Merritt Island location. Throughout the day you will be responding to guest communication, completing onsite housekeeping inspections and assisting guests in person. This is a flexible, hands-on position that supports both our remote Guest Experience team and onsite operations. You'll play a key role in making sure guests feel supported, informed, and cared for.
Requirements
- Strong written and verbal communication skills
- A hospitality-first mindset with a calm, solutions-oriented approach
- Comfortable interacting with guests in person and representing the Beachside VR brand
- Detail-oriented with a high standard for cleanliness and readiness
- Able to manage multiple conversations and priorities at once
Nice To Haves
- Prior experience in vacation rentals, hospitality, or customer service is a plus
Responsibilities
- Respond to guest communication via email, OTA messaging, text, and phone
- Act as the onsite contact for guest questions, needs, and issues
- Complete pre-check-in inspections to confirm homes meet Beachside VR standards
- Proactively identify potential issues and help resolve them quickly and professionally
- Communicate clearly with our Guest Experience and Operations teams to ensure follow-through and resolution
Benefits
- $20 per hour
- Two (2) weeks of paid time off (PTO)
- Youll be hands-on and onsite, making a real impact on the guest experience
- Clear expectations, strong team support, and structured processes
- A fast-paced environment where your work directly affects guest satisfaction
- Opportunity to grow within a growing vacation rental company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
