Guest Services Coordinator
About The Position
To act as an ambassador of the resort by providing special assistance and information, confirming reservations, fielding all incoming calls. - Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, amenities, transportation, rate, etc. - Promote current Waterfront rooms or F&B specials in outlets. - Process and confirm reservations based on guests’ preferences and availability. - Requires sitting for long periods of time in a confined space and in close proximity to other associates to continuously perform essential functions. At The Waterfront Beach Resort, a Hilton Hotel, we believe in providing extraordinary and personalized service to our guests and an exceptional working environment for our people. We offer a gratifying career in hospitality as distinct as our reputation. Through experience, training and career development, our associates are inspired and encouraged to achieve their goals while creating unforgettable memories for our guests. The Waterfront Beach Resort offers a great platform to begin or enhance your hospitality career. Discover new opportunities and hone your skills in an inviting workplace on the shores of the Pacific Ocean. We are always looking for passionate people who will embrace our promise in providing the finest hospitality to ensure our guests feel cared for and valued. We believe in helping our employees achieve the perfect work/life balance for optimal growth. Individuals who are passionate about hotels and hospitality. Those people who strive to provide the best guest experience to each guest and will stop at nothing to do so. We look for individuals with innate traits such as charisma, personality, integrity, and camaraderie to be a part of a winning team. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. A "family-like" work environment with over 30 years of excellence in hospitality will allow you to reach the highest levels of professional development. "One Team, One Dream" is our motto, and we live by it every day. We are only good as the company we keep, and it shines through in everything we do. At The Waterfront Beach Resort, you can learn, grow, and succeed. Teamwork, competitive benefits, comprehensive training, advancement opportunities, tuition reimbursement and Go Hilton travel perks provide the basis for a rewarding work experience. Work steps from the ocean alongside dedicated and driven hospitality professionals - Become part of an award-winning team at The Waterfront Beach Resort. One Team, One Dream!
Requirements
- Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.
- Basic mathematical and calculator skills to prepare mathematical calculations without error, e.g., correcting guest folios.
- Ability to listen effectively, to speak and write English clearly.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to stand, walk and/or sit and continuously perform essential job functions.
- Learning and visual ability to observe and detect signs of emergency situations.
- You're highly creative, with strong interpersonal skills!
- Professional phone etiquette, writing skills, and knowledge of Microsoft Office.
- Well organized, detail-oriented, with excellent follow-up skills.
Responsibilities
- Act as an ambassador of the resort by providing special assistance and information
- Confirm reservations
- Field all incoming calls
- Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication
- Listen to callers to understand inquiries and requests
- Provide accurate information regarding availability, amenities, transportation, rate, etc.
- Promote current Waterfront rooms or F&B specials in outlets
- Process and confirm reservations based on guests’ preferences and availability
Benefits
- Teamwork
- Competitive benefits
- Comprehensive training
- Advancement opportunities
- Tuition reimbursement
- Go Hilton travel perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
