Guest Services Coordinator

AccorHotel • Scottsdale, AZ

1d • Onsite

About The Position

At the Fairmont Scottsdale Princess, every guest interaction is an opportunity to create a lasting memory. As a Guest Services Coordinator, you will do more than welcome our guests to the resort– you will be an ambassador for your hotel, your city and our exceptional guest experience. Be the first impression of the hotel! Greet all incoming guests as they arrive to resort to help kick off their stay. Communicating directly with Guest Services on who is arriving at the resort to create a seamless arrival experience for the guest Proudly be an ambassador of the property and brand, promoting our facilities Be knowledgeable with the resort grounds in assisting guests with any information they may need as they arrive Consistently offer professional, friendly and engaging service Follow department policies, procedures and service standards Follow all safety policies Other duties as assigned

Requirements

• Strong interpersonal, organizational and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Being able to stand for long periods of time
• Adhere to Fairmont Scottsdale Princess Grooming Guidelines.

Responsibilities

• Greet all incoming guests as they arrive to resort to help kick off their stay.
• Communicating directly with Guest Services on who is arriving at the resort to create a seamless arrival experience for the guest
• Proudly be an ambassador of the property and brand, promoting our facilities
• Be knowledgeable with the resort grounds in assisting guests with any information they may need as they arrive
• Consistently offer professional, friendly and engaging service
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Benefits

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!
• 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees