Guest Services Attendant - Swanson

ST CHARLES PARK DISTRICT•St. Charles, IL

2d•$15 - $16•Onsite

About The Position

Deliver high quality recreation services for residents, visitors and the St. Charles community by adhering to the District’s safety and administrative policies and procedures.

Requirements

High School diploma, or in process.
Minimum 15 years of age.
Must be detail oriented to be able to process information accurately.
Must be able to communicate in a professional and enthusiastic manner.
Must have strong interpersonal skills and work well with the public.
Must be able to operate cash registers, point of sale software, and reservation software.
Must have knowledge of and/or learn the following areas: Cash register operation, cash handling, hours of operation, daily and seasonal fees, pool rules, policies and procedures.
Must have the ability to work in a fast-paced team environment.
Must have or complete Mandated Reporter certification within 30 days of hire date.

Responsibilities

Demonstrate ability to work independently or with limited direction; anticipate needs for successful operation of facility.
Maintain a professional appearance and attitude while performing duties, and while on park district premises.
Abide by uniform standards while on duty.
Be responsible for opening and closing of assigned service areas.
Assist in daily cleaning of assigned service areas. Help maintain overall cleanliness of facility.
Execute cash handling policies and properly handle money including keeping an accurate drawer.
Be responsible for balancing of the point-of-sale receipts.
Maintain and promote excellent customer service relations with patrons, staff and affiliates.
Politely greet and interact with all patrons.
Notify patrons of early aquatic facility closings, inclement weather, safety and health regulations.
Oversee and maintain lost and found operations.
Continue education by attending and actively participating in trainings and staff meetings.
Secure a substitute for any scheduled hours that cannot be worked.
Understand and utilize the communications resources of the entire facility including but not limited to two-way radios, phones and the PA system.
Follow all safety procedures that pertain to duties involved and support all aspects of the Park District Safety Program.
Recognize, report, and respond to any unsafe conditions and execute effective emergency action plans.
Maintain and carry out all State, City, County and State Health Departments, and the St. Charles Park District’s rules and regulations.